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Manage WhatsApp conversations, connect your social media channels, automate business communication, track orders, and manage customer relationships — all from one centralized platform.
Connect your WhatsApp Business account and manage customer conversations directly through the WABA Portal.
Real-time bilateral messaging with text, images, and documents.
No need to share physical company phones among staff.
Apply custom tags, priority labels, and status filters.
Canned responses and message templates speed up support.
Get a clear overview of your business communication, orders, campaigns, customer interactions, and leads through a centralized dashboard.
| Customer | Channel | Subject / Event | Status | Time |
|---|---|---|---|---|
| Sarah Jenkins sarah@example.com |
Order #10842 Confirmation Sent | Delivered | Just now | |
| David Miller david@example.com |
Direct Inquiry on Pricing | Agent Assigned | 4m ago | |
| Elena Rostova elena@example.com |
Product Consultation | In Progress | 18m ago |
Incoming customer messages from WhatsApp Business API, Facebook Messenger, and Instagram Direct are routed into structured queues. Support agents can claim conversations, transfer tickets, add private team notes, and dispatch approved WhatsApp message templates.
| Order # | Store | Customer | Amount | Order Status | WhatsApp Action |
|---|---|---|---|---|---|
| #10842 | Shopify | Sarah Jenkins | $185.00 | Processing | Order Confirmed Sent |
| #10841 | WooCommerce | Michael Scott | $420.50 | Shipped | Tracking # Sent |
| #10840 | Shopify | James Wilson | $89.00 | Cancelled | Cancellation Alert Sent |
"Explore our latest automation features for modern online businesses. Connect your store in 5 minutes! #Ecommerce #Automation"
Channels: Instagram Feed & Story"Customer communication should be effortless. Read our guide on managing orders and inquiries through WhatsApp Business."
Channels: Facebook Page & Group| Campaign Name | Template Used | Recipients | Delivered | Read Rate | Status |
|---|---|---|---|---|---|
| Black Friday VIP Teaser | bf_vip_promo_v1 |
4,500 | 4,482 (99.6%) | 84.2% | Completed |
| Product Launch: Fall 2026 | product_launch_announce |
2,800 | 2,790 (99.6%) | 78.5% | Completed |
| Seasonal Re-engagement | customer_checkin_offer |
1,250 | Scheduled | - | Scheduled (Nov 5) |
Coordinate your brand communication, publish scheduled content, and interact with your social audience from one unified dashboard.
Connect your e-commerce platforms and manage order-related communication through WABA Portal.
Order initiated on Shopify or WooCommerce store.
Instant webhook captures order items, total & phone.
Pre-approved template message triggers via official API.
Customer receives receipt & tracking on their phone.
Organize and manage WhatsApp marketing campaigns through a centralized platform.
Compliance Note: Marketing messages sent via WABA Portal strictly adhere to official WhatsApp Business Platform policies, including user consent and opt-in standards.
Organize customer inquiries and manage potential business opportunities through a centralized lead management workspace.
Automatically convert WhatsApp chats and DMs into tracked leads.
Track lead stages from first contact through to closed deal.
Set alerts for team members to follow up with hot prospects.
Full pipeline clarity across your entire sales and support team.
A straightforward implementation journey designed to get your business messaging operational in days, not months.
Link your WhatsApp Business API, Facebook pages, Instagram account, and Shopify/WordPress stores.
Incoming inquiries flow directly into a single unified inbox with multi-agent assignment.
Track live store orders, assign customer tags, and build an organized lead pipeline.
Set up automatic order confirmation notifications, delivery alerts, and canned templates.
Deliver faster customer service, boost repeat sales, and run targeted WhatsApp campaigns.
Designed for businesses and customer-facing teams that prioritize fast, reliable, and scalable communication.
Automate order receipts, dispatch tracking, and handle return inquiries seamlessly.
Connect physical and online store branches to provide unified customer messaging.
Engage customers where they shop most: directly on WhatsApp and Instagram.
Manage client communications, run verified WhatsApp broadcasts, and track leads.
Provide 24/7 responsiveness with canned messages, multi-agent queues, and templates.
Scale customer communication without adding proportional overhead or manual labor.
The tangible operational outcomes businesses experience after adopting WABA Portal.
All incoming messages aggregate into one workspace.
WhatsApp, Instagram, and Facebook managed collectively.
Bilateral, real-time messaging powered by Meta API.
Automated link between orders and notification dispatch.
Instant confirmation, shipping, and cancellation triggers.
Compliant broadcast campaigns to segmented audiences.
Convert inquiries into structured revenue opportunities.
Save hours daily by replacing manual messaging tasks.
Find detailed answers to common inquiries regarding features, compatibility, API setup, and demonstrations.
Experience a smarter way to manage business communication, social media, orders, and customer relationships with WABA Portal.
All Your Social Conversations. One Unified Inbox.
Stay connected with your customers across multiple social media platforms without constantly switching between different applications.
Integrations
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Is the custom plan available?
Where can I track my shipment?
Eliminate App-Switching. Consolidate Customer Touchpoints.
Juggling individual browser tabs and mobile apps for WhatsApp, Instagram DMs, and Facebook pages leads to missed inquiries and delayed responses. WABA Portal aggregates these channels into an organized workspace.
Switch seamlessly between WhatsApp, Instagram, and Facebook threads with consistent customer history.
Every interaction, order reference, and past conversation remains attached to the customer record.
Assign incoming messages to designated agents, leave internal notes, and avoid duplicate replies.