Privacy Policy

1 Introduction

This Privacy Policy applies to personal information collected by Micro Bytes Digital ("we", "us", "our") through our website (https://microbytesdigital.com), project intake forms, client communications, and software demonstration channels.

By browsing our website, submitting an inquiry, or interacting with our digital services, you acknowledge the collection, use, and disclosure of information as described in this policy. If you do not agree with our practices, please do not provide personal information to us.

2 Information We Collect

We collect information in two main ways: information that you voluntarily provide to us directly, and technical data collected automatically when you visit our website.

We do not collect sensitive personal categories (such as biometric data, religious beliefs, political affiliations, or health records) through our public website.

3 Personal Information

Depending on how you engage with Micro Bytes Digital, we may collect personal identifiers including:

• Identity Data: First name, last name, and professional title;
• Contact Details: Business email address, telephone number, and physical or billing mailing address;
• Organization Details: Company or business name, industry sector, website URL, and organization size;
• Account Credentials: Usernames and encrypted passwords when accessing software product portals;
• Billing Information: Commercial billing contacts, purchase orders, and payment records (note: payment card details are processed directly by authorized third-party payment gateways and are not stored on our website servers).

4 Contact Form Information

When you complete the contact form on our website (contact.php) or request a product demonstration, we collect the details you enter, specifically:

• Your full name;
• Your business email address;
• Your telephone number (if provided);
• Your company name (if provided);
• Your selected service or software product interest (e.g., Website Development, CRM Management, WABA Portal, POS System, Email Automation);
• Your project brief, technical requirements, or inquiry message.

This information is processed solely for the legitimate business purpose of evaluating your request, communicating project proposals, scheduling demonstrations, and delivering responsive customer support.

5 How We Use Your Information

We utilize the collected information for specific, legitimate business purposes:

• Inquiry Response & Proposals: Answering questions, reviewing project specifications, preparing service estimates, and presenting product demonstrations;
• Project Execution & Service Delivery: Developing custom software, coordinating development milestones, conducting staging reviews, and deploying client websites;
• Client Relationship Management: Administering ongoing maintenance agreements, providing customer support, sending service notices, and managing billing invoices;
• Product Operations: Authenticating authorized users, managing software portal permissions, and monitoring service reliability;
• Website Security & Optimization: Monitoring system health, protecting our website against malicious traffic or security threats, and optimizing page load speeds;
• Legal & Regulatory Compliance: Maintaining business records, complying with tax and accounting obligations, and enforcing our Terms & Conditions.

6 Cookies & Tracking Technologies

Our website utilizes standard browser cookies and local storage tokens to ensure core functionality and provide a seamless browsing experience:

• Essential & Functional Cookies: Necessary for the technical operation of the website, such as managing session tokens, navigation state, preloader behavior, and form CSRF protection;
• Performance & Preference Cookies: Used to remember your visual preferences (such as reduced-motion settings) and ensure fast responsiveness;
• Analytics Cookies: Anonymous identifiers that help us understand aggregate website traffic patterns and popular pages.

You can configure your web browser to block, filter, or delete cookies through browser settings. Please note that disabling essential cookies may impact certain interactive features on our website.

7 Website Analytics

We may monitor aggregate website visitor metrics to understand how users interact with our digital presence. This information includes:

• Browser type, operating system, and device category;
• Referring URL and pages visited on our site;
• Time spent per page and navigation paths;
• General geographic location (country or city level, without precise GPS tracking);
• Internet Protocol (IP) address in truncated or anonymized format.

These analytics data are evaluated in aggregate form to improve site usability and content relevance. We do not correlate anonymous web analytics with identifiable client contact records.

8 Data Sharing & Third-Party Services

We do not sell, rent, monetize, or trade your personal information to third parties.

We only share data with trusted third-party service providers who assist us in operating our business and delivering our digital solutions, under appropriate confidentiality obligations:

• Cloud Infrastructure Providers: Hosting servers, cloud databases, and content delivery networks (CDNs) that host our web applications;
• Communication & Email Providers: Mail relay servers and transactional email systems used to send correspondence and system alerts;
• Payment Processors: PCI-compliant merchant gateways that process billing transactions securely;
• API & Platform Integrations: Where requested by you, third-party platforms such as Meta (WhatsApp Business API), Shopify, or Google services required to fulfill specific project workflows;
• Legal & Regulatory Authorities: Where disclosure is strictly required by applicable law, court order, or governmental regulation to protect our legal rights, property, or safety.

9 Data Security

We implement realistic, industry-standard administrative, technical, and physical security measures designed to safeguard your information from unauthorized access, accidental loss, alteration, or disclosure:

• Encryption in Transit: All website traffic and web form submissions are encrypted using Transport Layer Security (TLS/HTTPS);
• Access Controls: Access to customer inquiries and administrative systems is restricted strictly to authorized personnel who require it for operational duties;
• System Maintenance: Regular server patching, software dependency updates, and security hardening protocols;
• Input Sanitization: Web applications are built with parameterized queries and input sanitization to safeguard against SQL injection and cross-site scripting (XSS).

While we apply diligent efforts to secure your data, please be aware that no method of electronic storage or transmission over the Internet can be guaranteed as 100% impenetrable.

10 Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was originally collected, including:

• For active clients: throughout the duration of the commercial relationship and project lifecycle;
• For general inquiries: for a reasonable period (typically up to 24 months) to facilitate follow-up communications unless earlier deletion is requested;
• For financial, tax, and accounting records: as mandated by applicable statutory retention periods (typically 5 to 7 years);
• For resolving potential legal disputes, enforcing our agreements, or satisfying audit requirements.

When data is no longer required, it is permanently deleted or irreversibly anonymized.

11 Your Rights & Choices

Depending on your jurisdiction, you may have specific legal rights regarding your personal information, including:

• Right of Access: Request a copy of the personal information we hold about you;
• Right to Rectification: Request correction of inaccurate, outdated, or incomplete records;
• Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data where there is no overriding legal or contractual requirement for retention;
• Right to Restriction: Request that we restrict processing of your information under certain circumstances;
• Right to Opt-Out: Unsubscribe from marketing or newsletter communications at any time via the unsubscribe link in our emails or by contacting us directly.

To exercise any of these rights, please contact us at contact@microbytesdigital.com. We will respond to verified requests within a reasonable timeframe (typically within 30 days).

12 External Website Links

Our website may include links to third-party websites, partner platforms, client case studies, or social media networks (such as LinkedIn, Twitter/X, Facebook, and Instagram). Once you leave our domain, Micro Bytes Digital has no control over and assumes no responsibility for the privacy practices, content, or policies of external sites. We encourage you to review the privacy policy of any third-party destination you visit.

13 Children's Privacy

Micro Bytes Digital provides digital solutions, corporate software, and commercial technology services intended strictly for businesses, organizations, and adult professionals. Our website and services are not directed toward children under 16 years of age.

We do not knowingly collect or solicit personal information from children. If we discover that a minor has provided us with personal information without verifiable parental consent, we will take immediate steps to delete that information from our records.

14 Updates to This Privacy Policy

We may update or revise this Privacy Policy periodically to reflect changes in our operational practices, new software features, or evolving legal and regulatory requirements. When modifications occur, we will update the "Last Updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we safeguard your information. Your continued interaction with our website or services after updates are published signifies your acknowledgment of the updated policy.

15 Privacy Inquiries & Contact

If you have any questions, feedback, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact our designated privacy officer: